What's The Return Policy?
We understand that some things just don't work out. Here are a few frequently asked questions that our customers may have about our return policy. Our priority is to make sure that your return and/or exchange goes as smoothly as possible. Please read the list of questions carefully below. If you have any further questions that you might find helpful, please contact us directly at Customersupport@ShopMyWishLists.com.
What's Our Return Policy?
You have 15 days from the date of delivery to return merchandise. If you have exceeded the 15 days, unfortunately we can’t accept you a return or exchange.
What conditions does the merchandise have to be in, in order for the return to be accepted?
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. For all clothing items they MUST be returned in the original packaging with the tags attached. For all shoes they MUST be returned in the original packaging. Damaged returns will NOT be accepted.
What item(s) are excluded from the return policy?
The following items are excluded and cannot be returned:
*Free Gifts/Promotional Items
*Items marked FINAL SALE
*Accessories (this includes necklaces, bracelets, head-wear)
*Worn items (this includes deodorant stains, scents, and signs of wear and tear)
Who is responsible for paying the shipping costs if I need to make a return?
The customer is solely responsible for paying their own shipping costs for returned items. All shipping costs are non-refundable unless it's a company related error.
What address do I use to ship my returned item(s) back to the company?
Please use the mailing address below to ship back all returns.
Houston, Texas 77271
Do I need to include anything with my returned items?
Yes. In order to complete your return request, we require you to provide the order number and an email address. Please do not send your purchase back to the manufacturer.
How do I know if my returned item(s) were received?
Once your return is received, we will send you an email to notify you that your return is being processed. Please note when shipping your returns, select a shipping service that provides a tracking number. We cannot be held liable for item(s) we did not receive.
How will I know if my item(s) were approved?
Once the item(s) are received they will be inspected. We will notify you via email if the return was approved. Only regular priced items may be returned, unfortunately sale items are not eligible to be returned. Please note if your item(s) are deemed non-returnable for any reason you will be notified via email.
If my return was approved do I get my money back?
If your return is approved, we will issue a store credit only. Refunds will not be available.
How long does it take to receive store credit once my return is approved?
Please allow the company 7-10 business days for your store credit to be issued via email.